Effective June 30, 2023, all credit/debit card and one-time bank account payments online or over the phone will incur a processing fee of $3.50 per transaction. Maximum transaction limit of $300; payments over $300 will require multiple transactions.
Dear Valued Customers,
As your municipally owned and not-for-profit utility, we strive to provide you with safe and reliable power and water at the lowest possible cost. However, we need to address a recent challenge that is affecting both our utility and customers like you. The rising cost of credit card and electronic payment processing fees has become a significant burden, especially as we have observed an increasing number of customers opting to use these payment methods.
In recent years, credit card processing fees have steadily increased due to various factors within the industry. Unfortunately, these rising costs have reached a point where it is no longer feasible for us to bear the full burden on behalf of the customers who choose to pay with these methods. We understand that many of you prefer the convenience of these payment methods, and we sincerely apologize for any inconvenience this may cause.
In order to ensure that we are keeping expenses in check for all customers, we have made the difficult decision to adjust our payment policies. Starting June 30, 2023, we will be unable to absorb credit card and other one-time electronic payment processing fees on your behalf. Instead, these fees will be passed on directly to the customer making a payment using these methods.
We understand that this change may raise concerns and questions, and we want to assure you that we are here to help. Our dedicated staff is available to assist you and provide any necessary clarification or assistance. Please be aware that we also have alternative payment options that have no fees.
We genuinely apologize for any inconvenece caused by these adjustments. As a not-for-profit utility, our primary fobus is on serving you, our customers, and we appreciate your understanding and support as we make these changes.
Sincerely,
Ben Collins, General Manager
Auto-Pay
Payments can be made by automatic withdrawal from your bank account or credit card with Auto-Pay. We prefer customers use a bank account to sign up for Auto-Pay as there are no fees associated with this service and this helps us can keep our cost low.
To sign up for Auto-Pay, complete the Auto-Pay Application or log onto our account management tool, MyAccount. You will need the name on your account and the account number, both as they appear on your bill. No hassle, no fees. Sign up today - it's free!
Pay Online
Pay online with a bank account or credit card using our online account management tool, MyAccount. Effective 6/30/23, all credit/debit card and one-time bank account payments will incur a processing fee of $3.50 per transaction. Maximum transaction limit of $300; payments over $300 will require multiple transactions.
Pay by Phone
Call 866-335-0475 for our automated voice payment center. Effective 6/30/23, all credit/debit card and one-time bank account payments will incur a processing fee of $3.50 per transaction. Maximum transaction limit of $300; payments over $300 will require multiple transactions.
Pay by Mail
Use the return envelopes that accompany each month's bill. It's recommended that you send check or money order only, and include your payment stub with your payment. Please allow ample time for the payment to reach us by the due date!
Pay in Person
Our drive-up window and lobby, located at N30W5926 Lincoln Blvd. are open Monday - Friday, 8:30 am - 4:30 pm. We accept in-person payments by cash or check (sorry, no credit/debit cards!)
You can also access our payment drop box 24 hours a day, located in the east lane of our drive-up.