Energy Assistance

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs, and energy crisis situations. Operating with federal and state funding, the program provides assistance to approximately 225,000 Wisconsin households annually. Whether you use wood, propane, natural gas, electricity, or fuel oil to heat your home, energy assistance is available if you qualify.

Heating Assistance

house wrapped in blanketWHEAP assistance is a one-time payment during the heating season (October 1-May 15). The funding pays a portion of the heating costs, but the payment is not intended to cover the entire cost of heating a residence. The amount of the energy assistance benefit varies depending on a variety of factors, including the household’s size, income, and energy costs. In most cases the energy assistance benefit is paid directly to the household's primary heat-source provider. Contact Energy Services, Inc. for Ozaukee County at (262) 261-0020 for information about the federally funded WHEAP application process and to check income eligibility.

Electric Assistance

If approved for WHEAP,  customers automatically qualify for additional assistance through our local Energy Assistance Program.

Our Energy Assistance Program is funded with the portion of the Commitment to Community dollars specifically set aside for income-qualifying individuals and families, and will be given in the form of a credit on your electric bill.

Crisis Assistance

Your household may be eligible for crisis assistance if you have no heat, have received a disconnect notice from the heating vendor, or are nearly out of fuel and do not have the money to purchase more. Crisis assistance is available through your local WHEAP agency via a 24-hour crisis phone number. WHEAP crisis assistance provides both emergency and proactive services.

There are also non-emergency or proactive crisis services that include providing information on how to reduce fuel costs, counseling on budgeting and money management, providing payments to a fuel supplier, and co-pay agreements.

Furnace Assistance

WHEAP emergency heating system assistance can provide services to eligible home owners if their furnace or boiler stops operating during the heating season. Heating system assistance includes payment for repairs, or in some situations your residence may qualify for a total replacement of a non-operating furnace or boiler. Call the local energy assistance office if you are experiencing a no heat situation.

How to Apply

Your household may be eligible for WHEAP services based on a number of different factors, including if your gross household income is less than the amount shown on the Income Guidelines Table. A Home Energy Plus application must be completed through your local WHEAP agency.

For more information on WHEAP and how to apply, please call 1-866-HEATWIS (432-8947).